Effective Date: October 1, 2024

At Cardopes (“we,” “our,” or “us”), your privacy is a top priority. We are committed to protecting and respecting your privacy rights. This Privacy Policy describes how we collect, use, and share personal information when you visit or make a purchase from our website www.cardopes.com (“Website”), as well as your rights concerning your personal data. By using our Website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information in accordance with its terms.

1. Information We Collect

We may collect and process the following types of personal information:

• Personal Identification Information: This includes your name, address, email address, phone number, and any other details that allow us to identify you when you voluntarily provide them while registering, purchasing, or signing up for newsletters.
• Transaction Data: Information related to any transactions made on our Website, including your payment details (e.g., credit card details through Stripe), billing address, shipping address, and order history.
• Technical Data: Information such as your IP address, browser type and version, time zone settings, browser plug-in types, operating system, and platform. This helps us improve the user experience and detect potential issues with our services.
• Usage Data: We collect information about how you use our Website, including your interactions with content, browsing patterns, time spent on each page, and products viewed. This helps us optimize the user experience and tailor content to your preferences.
• Marketing and Communication Data: Preferences you provide in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We collect your personal data for a variety of purposes, which include but are not limited to:

• Order Processing: We use your personal data to process and fulfill your orders, manage payments via Stripe, and ensure that your products are delivered to you as quickly and efficiently as possible.
• Customer Communication: We use your contact information to communicate with you about your orders, answer inquiries, and provide support related to our products and services. If you consent, we may also send you promotional messages about our products, services, or special offers.
• Website Optimization: We analyze usage data through tools like Google Analytics to understand how visitors interact with our Website. This allows us to continuously improve the functionality and design of the Website and ensure a better user experience.
• Advertising and Marketing: We use third-party services like Google Ads, Microsoft Advertising, and Meta Ads to display personalized advertisements to you. Your usage data helps us target relevant ads that may interest you.
• Legal Compliance: In some cases, we may process your data to comply with legal obligations, respond to court orders, or cooperate with regulatory bodies.
• Fraud Prevention and Security: We take measures to protect our website and your data from fraud and unauthorized access. This includes using security protocols and monitoring for any suspicious activity.

3. Legal Basis for Processing Personal Data

We collect and process personal data based on one or more of the following legal bases:

• Contractual Obligation: We process personal data to fulfill our contractual obligations to you, such as processing and delivering orders.
• Consent: Where required by law, we will obtain your consent before sending marketing communications or using cookies (if applicable).
• Legitimate Interests: We may process personal data to improve our services, protect the security of our website, and detect fraudulent activity.
• Legal Obligation: In certain cases, we are required to process personal data to comply with legal or regulatory obligations.

4. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your data with trusted third-party service providers who help us operate our Website, fulfill your orders, and deliver marketing communications. These may include:

• Payment Processors: We use Stripe to process payments securely. Your payment details are transmitted through encrypted channels and are not stored by us.
• Advertising and Analytics Providers: We may share your usage data with advertising platforms such as Google Ads, Microsoft Advertising, and Meta Ads to display targeted ads. Google Analytics helps us analyze how visitors use our Website, enabling us to improve our services.
• Logistics Providers: To ensure your orders are delivered, we may share your shipping information with delivery companies.
• Legal and Regulatory Authorities: If required by law, we may disclose your data in response to a legal obligation, such as a court order, or to defend our legal rights.

5. Data Security

We are committed to safeguarding your personal data by implementing reasonable and appropriate security measures to prevent unauthorized access, alteration, disclosure, or destruction of your personal data. These measures include encryption, firewalls, and secure access controls. While we take all precautions, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

6. International Data Transfers

As our business is based in Hong Kong, your data may be transferred to and processed in locations outside your home country. We ensure that such transfers comply with applicable data protection laws, and we take steps to ensure that your data is adequately protected, even if processed in jurisdictions that may have different data protection standards.

7. Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal data, which may include:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: If your data is incorrect or incomplete, you can request correction.
• Right to Erasure: Under certain circumstances, you can request that we delete your personal data.
• Right to Restrict Processing: You can request that we limit the processing of your data.
• Right to Data Portability: In some cases, you have the right to receive your data in a structured, machine-readable format.
• Right to Object: You may object to our processing of your personal data, particularly for marketing purposes.

To exercise any of these rights, please contact us at [email protected].

8. Data Retention

We retain your personal data only as long as is necessary to fulfill the purposes for which it was collected or as required by applicable law. After this period, we will securely delete or anonymize your data.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. If we make material changes, we will notify you by posting the updated policy on this page with a new effective date. You are encouraged to review this policy periodically to stay informed of how we protect your data.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Email: [email protected]
• Phone: 852-94732232
• Address: Flat G1 35/F, Legend Tower, 7 Shing Yip Street, Kwun Tong, Kowloon, Hong Kong